Controlfreq is committed to helping you find the parts you need to stand out from the crowd. If for any reason you would like to return an item, please read our return policy shown here.
To make a return, please contact us at firstname.lastname@example.org or through the Contact Us Page. You have 30 days to make a return on an unused item, and a one (1) year warranty on Controlfreq units that are defective. Once you have received a Return Authorization(RA) Number, you may then return your items following the instructions given by the Controlfreq Staff.
In order to return an item, your items must still be in new, uninstalled condition. Any item that shows signs of wear such as scratches, dents, modification, etc. are not eligible for a return. Any items that are custom ordered are Non-Refundable.
All returns are subject to a 20% Restocking fee to offset the cost we incur when processing your order. All shipping charges are Non-Refundable. It is the customers responsibility to pay shipping to get the item back to be refunded.
Once your item has been returned, your refund will be credited back using the method of your original payment.
We strive to provide the best solution to getting you the parts you need, and would like to continue to earn your business. If there was any part of your experience that was less than perfect, we would greatly appreciate your feedback.